Returns, refunds & exchanges
You have 30 days from the day your order arrives to sort it out. Everything you need is on this page.
First, check the size label on your piece
Compare it with the size on your order confirmation email. That tells you which part of this page is for you.
The label is different from what you ordered
That's our mistake, and it costs you nothing. Skip the options and go to If we got it wrong.
The label matches what you ordered, but it doesn't fit
Pick one of the three options below.
The size you ordered doesn't fit? Pick an option
Exchange for another size
- You get
- Another size of the same piece
- You pay
- The postage to send yours back
- Post anything?
- Yes, tracked post only
- How long
- Your new size ships once yours reaches us
- Best if
- The label matches your order and you want a different size
Keep it, 20% back
- You get
- Keep your piece, plus 20% of what you paid
- You pay
- Nothing
- Post anything?
- No
- How long
- About 2 days
- Best if
- The label matches your order and you'd rather keep it
Send it back
- You get
- Your money back, minus a $30 USD returns fee
- You pay
- The return postage, plus the $30 USD fee
- Post anything?
- Yes, tracked post only
- How long
- Several weeks
- Best if
- The label matches your order and you want a refund
Option 2 is the quickest. Nothing to pack, nothing to post, done in about 2 days.
Sending a piece back (Options 1 and 3)
If we got it wrong
That one is on us, not you. You pay nothing, you send nothing back, and the $30 fee never applies.
Tell us within 48 hours of delivery for a wrong item, a wrong size or damage, or within 30 days for a defect. When you fill in the portal form, add photos of the item, the size label, the packaging, the shipping label and the issue. A defective piece must not show signs of misuse or alteration after delivery.
What we need from you (Options 1 and 3)
Yes please
- Unused and unworn
- Tags still on
- Original packaging
- Clean
Sorry, no
- Worn or washed
- Tags cut off
- Packaging thrown away
- Perfume, makeup, deodorant marks or pet hair
Anything worn, washed or marked can't be accepted, and we'll send it back to you.
What we can't accept
- Change of mind, even if the piece is in perfect condition
- Color preference, or small color differences from your screen
- Pieces worn, washed, altered or damaged after delivery
- Final sale, clearance, promotional, bundle or discounted items, unless they arrived wrong, damaged or defective
- A wrong or damaged item reported more than 48 hours after delivery
- Anything reported or sent back more than 30 days after delivery
How it works
- Check the size label against your order confirmation.
- Open the returns portal and fill in the short form with your order number. Add photos if we got it wrong, or the size you need if you're exchanging.
- We reply within 1 to 2 business days.
- We sort it out. For Option 1 or 3, post it back with a tracked service and email us the tracking number. For Option 2 or our mistake, there's nothing to post.
Refunds go back to the card you paid with, within 5 to 10 business days.
A few other things
If you live in the EU or the UK
The law gives you extra rights, on top of everything above.
Whichever works out better for you, this or our 30-day policy, is the one you get.
Questions?
Email glowmodesty.contact@gmail.com with your order number. A real person on our team replies within 1 to 2 business days.
