Return Eligibility

We want you to love your purchase from Glow Modesty. Every order is carefully inspected before shipping to ensure it meets our quality standards. If there is an issue caused by our mistake, we're here to make it right.

How long do I have?

  • Wrong item, wrong size sent by us, or damaged during shipping: contact us within 48 hours of delivery.
  • The size you ordered doesn't fit, or a manufacturing defect: you have 30 days from delivery to contact us.

After 30 days, we will not be accepting any return.

Our mistake or yours?

  • Our mistake: we sent a different item or a different size than the one on your order confirmation, it arrived damaged, or it has a manufacturing defect. This is on us and costs you nothing.
  • Not our mistake: you received exactly the size you ordered, but it doesn't fit you the way you hoped. We're happy to help, but the costs described below apply. Please check the size chart on each product page before ordering.

What can be returned or exchanged?

  • You received the wrong item — replacement or refund. You don't need to send it back.
  • We sent a different size than you ordered — we send the size you ordered at no cost, or refund you in full. You don't need to send it back.
  • Your item was damaged during shipping — replacement or refund. You don't need to send it back.
  • Your item has a manufacturing defect — replacement or refund. You don't need to send it back.
  • The size you ordered doesn't fit — choose one of these options:
    • Exchange for another size: you send the item back at your own cost. Once we receive and inspect it, we ship your new size.
    • Keep it and get 20% back of what you paid. Nothing to send back.
    • Send it back for a refund of what you paid, minus a $30 USD returns fee. You cover the return postage.

What cannot be returned or exchanged?

  • Change of mind, even if the item is in perfect condition.
  • Color preference.
  • Items that have been worn, washed, altered, stained, or damaged after delivery.
  • Final sale, clearance, promotional, bundle, or discounted items unless they arrived damaged, defective, or incorrect.
  • Orders placed with an incorrect shipping address or contact information provided by the customer.
  • Wrong items, wrong sizes sent by us, or shipping-damaged items reported more than 48 hours after delivery.
  • Anything reported or sent back more than 30 days after delivery.
  • Minor differences in color due to screen or monitor settings.

If you live in the EU or the UK, you also have a legal right to return within 14 days of delivery for any reason. See our Returns, Refunds & Exchanges page for details.

What do you need from me?

  • Wrong item, wrong size sent by us, damaged, or defective: clear photos of the item, the size label, the packaging, the shipping label, and the issue. We check them against your order confirmation. A defective item must not show signs of misuse or alteration after delivery. Once the photos confirm it, we replace or refund you — nothing to send back.
  • The size you ordered doesn't fit: for 20% back, there is nothing to send back. For an exchange or a refund, the item must be unworn, unwashed, unused, and in its original condition and packaging with all tags attached.

How do I start a return or exchange?

Step 1: Fill in our Return Portal form, or email us directly at glowmodesty.contact@gmail.com — within 48 hours of delivery for a wrong item, a wrong size sent by us, or a damaged item, or within 30 days of delivery if the size you ordered doesn't fit or for a defect.

Include:

  • Your order number.
  • A brief explanation of the issue.
  • If the size you ordered doesn't fit: which option you'd like, and the size you need if you're exchanging.
  • For a wrong item, wrong size sent by us, damaged, or defective item: the photos listed above.

Step 2: Our team will review your request within 1–2 business days.

  • Our mistake (wrong item, wrong size sent, damaged, or defective): once confirmed, we send your replacement or refund. Nothing to send back.
  • 20% back: once approved, we send your 20% refund. Nothing to send back.
  • Exchange or refund: once approved, we send you the return instructions and the return address.

Step 3 (exchange or refund only): Ship the item back at your own cost within 30 days of delivery using the instructions provided. Once shipped, email us the tracking number.

Step 4 (exchange or refund only): After we receive and inspect the item, we ship your new size (exchange) or refund what you paid minus the $30 USD returns fee (refund).

We'll keep you updated by email throughout the process.

Additional Information

  • Returns sent without prior approval will not be accepted.
  • One exchange per order.
  • Customers are responsible for ensuring the item is securely packaged when returning it.
  • We reserve the right to deny any claim that does not meet the requirements outlined in this policy.
  • For items that are sent back, refunds and exchanges are processed only after the item has been received and inspected.
  • Shipping fees and return postage are non-refundable unless the return is due to our mistake.
  • If a replacement item is requested but is unavailable, a refund or store credit will be provided instead.
  • If the size you need for an exchange is out of stock, we will offer store credit instead.
  • Glow Modesty reserves the right to update or modify this policy at any time without prior notice.