Return Eligibility

We want you to love your purchase from Glow Modesty. Every order is carefully inspected before shipping to ensure it meets our quality standards. If something isn't right with your order, we're here to help.

When can I get a replacement or refund?

We accept returns and exchanges only when your order arrived wrong, damaged or defective:

  • You received the wrong item — replacement or refund.
  • You received a different size than the one on your order confirmation — we send the size you ordered, or refund you in full.
  • Your item was damaged during shipping — replacement or refund.
  • Your item has a manufacturing defect — replacement or refund.

In all of these cases, it costs you nothing and you don't need to send anything back.

How long do I have?

  • Wrong item, a different size than you ordered, or damaged during shipping: contact us within 48 hours of delivery.
  • Manufacturing defect: contact us within 30 days of delivery.

What cannot be returned or exchanged?

  • The size you ordered doesn't fit. Please check the size chart on each product page carefully before ordering.
  • Change of mind, even if the item is in perfect condition.
  • Color preference.
  • Items that have been worn, washed, altered, stained, or damaged after delivery.
  • Orders placed with an incorrect shipping address or contact information. Please verify your address carefully before completing your order.
  • Wrong items, different sizes than ordered, or shipping-damaged items reported more than 48 hours after delivery.
  • Defects reported more than 30 days after delivery.
  • Minor differences in color due to screen or monitor settings.

What do you need from me?

Clear photos of the item, the size label, the packaging, the shipping label, and the issue. We check them against your order confirmation. A defective item must not show signs of misuse or alteration after delivery.

How do I start?

Step 1: Fill in our Return Portal form, or email us at glowmodesty.contact@gmail.com with your order number, a brief explanation of the issue, and the photos listed above.

Step 2: Our team will review your request within 1–2 business days.

Step 3: Once confirmed, we send your replacement or refund. Nothing to send back.

We'll keep you updated by email throughout the process.

Additional Information

  • Items sent back without our approval will not be accepted.
  • If a replacement is unavailable, a refund or store credit will be provided instead.
  • Refunds go to your original payment method within 5–10 business days of approval.
  • We reserve the right to deny any claim that does not meet the requirements outlined in this policy.
  • Glow Modesty reserves the right to update or modify this policy at any time without prior notice.