Frequently Asked Questions
Quick answers about Glow Modesty , our pieces, sizing, shipping, returns and everything in between. If you can’t find what you’re looking for, email glowmodesty.contact@gmail.com and we’ll help you out.
General
Glow Modesty is an online modest fashion brand. We bring together both special-occasion and everyday pieces that cover the way you want and still feel good to wear
We’re based in Montreal, Canada, and we ship worldwide.
Most likely, yes. We ship worldwide, including the United States, Canada, the United Kingdom, Australia, and across Europe and many more.
Enter your address at checkout, and you’ll see the options available to you.
Orders
Email glowmodesty.contact@gmail.com as soon as you can with your order number. If your order hasn’t been dispatched yet, we’ll do our best to change it. Once it’s on its way, we can’t make changes, but our return and exchange options still apply.
Check your spam and promotions folders first, because that’s usually where it is.
If it isn’t there, email us with the name and email address you used and we’ll resend it.
You’ll get a tracking link by email as soon as your order ships. You can also use the Track my Order page on our site. Give it up to 24 hours after dispatch before the tracking starts updating.
Sometimes. Email us with the piece and size you’re after and we’ll tell you whether it’s expected back in stock.
Shipping
Shipping is free on orders over $150. Below that, the cost depends on your country and the method you choose, and it’s shown at checkout before you pay.
It depends on where you are and which shipping method you pick at checkout. Our DHL option delivers in about 5 to 7 days. The other methods cost less and take longer, around 8 to 12 days, and the estimate for your address is shown at checkout.
Yes. DHL is our faster option and you can select it at checkout, on any order, to any country we ship to.
Products
Every product page has a Size chart link next to the size options, and our Size Guide page has the full measurements. If you’re between sizes or not sure, email us your measurements and we’ll tell you which size we’d pick for you.
The fabric for each piece is listed in its description on the product page.
Any specific care instructions are on the product page. As a general rule, wash cool and hang to dry it keeps the fabric and the colour the way they arrived.
We photograph everything as faithfully as we can, but screens vary, so a shade can look slightly different on your phone or laptop than it does in person. You can still expect 100% color accuracy in many case.
Payments
Every method we accept is shown at checkout, and the icons under the button on each product page list them too.
Yes. Payments are securely processed through Shopify, a widely trusted website platform. We chose Shopify for its secure, encrypted checkout. We never see or store your card details.
Prices are in US dollars. If you’re viewing the site in another currency, that figure is a conversion for reference, and your bank may apply a slightly different rate.
Returns & Refunds
It depends on the reason. Wrong, damaged or defective items and pieces that don’t fit are eligible. Change of mind isn’t.
You have 48 hours from delivery to tell us about a wrong or damaged item, and 30 days from delivery for a sizing issue or a defect.
Check our Return Eligibility page to see if your piece qualifies.
Fill in our Return Portal form, or email glowmodesty.contact@gmail.com with your order number. We reply within 1 to 2 business days.
Please wait for our email before sending anything back.
You can pick one of three options:
Swap it free: we send you another size and cover the postage. Nothing to send back. One free swap per order.
Keep it, 20% back: keep the piece and we refund 20% of what you paid.
Send it back: refund of what you paid, minus a $30 USD returns fee. You cover the return postage, and the piece needs to be unworn with its tags on.
More details on our Returns, Refunds & Exchanges page.
Refunds go back to your original payment method within 5 to 10 business days once approved. If you’re sending a piece back, we approve it once it reaches us and we’ve checked it.
That one is on us. Email us with your order number and photos of the item, the packaging, the shipping label and the issue: within 48 hours of delivery if it’s wrong or damaged, or within 30 days if it’s defective.
Once we confirm it, we replace it or refund you in full. Nothing to send back.
Gift cards
Yes. Our gift card is digital, it arrives by email, and it can be spent on anything on the site.
No. Our gift cards don’t expire, and any unspent balance stays on the card for next time.
Customer support
Email glowmodesty.contact@gmail.com, or send us a message on Instagram at @glowmodesty.
We answer emails as quickly as we can, Monday to Friday. If your question is about an order, include your order number and it’ll be faster.